Shipping policy

 

All orders are processed within 2–4 business days. Processing time does not include weekends or holidays. Once your order ships, you will receive a confirmation email with your tracking number.


Shipping Timeframes

  • Standard Shipping: 3–7 business days

  • Priority Shipping: 2–4 business days

Shipping timeframes are estimates provided by the carrier. Delivery dates are not guaranteed.


Address Accuracy

Customers are responsible for entering the correct shipping address at checkout. We are not able to modify addresses once an order has begun processing. Orders shipped to an incorrect address due to customer error are not eligible for replacement or refund.


Lost, Stolen, or Delivered Packages

We are not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked “Delivered” by the carrier

Once your order has shipped, all delivery responsibility is transferred to the carrier.


Damaged or Defective Items

If your order arrives damaged or defective, you must report the issue within 3 days of delivery.

Email uncommonluxco@gmail.com with:

  • Your order number

  • Clear photos of the item

  • Clear photos of the packaging

  • A description of the issue

Claims submitted after the 3‑day window are not eligible for review. Approved claims will be handled according to our Return & Refund Policy.

Cancellations 

Orders may be canceled within 1 hour of being placed, as long as they have not begun processing.

After the 1‑hour window, all orders are final and cannot be canceled or modified for any reason, including incorrect size, wrong address, or accidental purchase.

Once an order begins processing or has shipped, it cannot be canceled.


Wrong Address

If an incorrect address is entered, we may attempt to update it only if the order has not begun processing. We cannot guarantee changes.


Fraud Prevention

Orders flagged as high‑risk may be canceled automatically and refunded to the original payment method.


Chargebacks

Filing a chargeback for an order that is delivered, in transit, or outside of our policies is considered fraudulent. We provide tracking, delivery confirmation, and proof of fulfillment for all disputes.


Agreement

By placing an order with us, you agree to this Shipping & Cancellation Policy.